How to efficiently integrate training and operations in customer relations.

FROM THEORY TO PRACTICE.

I don’t know about you, but I have often asked myself: how to efficiently integrate training and operation in the relationship with customers?
How can we align training, operation, sales, quality … to depend less on subjective (individual skills and attitudes) or circumstantial (I have a good or bad day) factors?
One solution may be to affirm a way of working that distinguishes our company from the competition, that unifies the arguments and aligns the staff with the established quality parameters.
To this end, I believe that we should encourage and facilitate the training of our sales staff, because it is not only the (sales) numbers that are important; the qualitative aspect affects various indicators such as churn (customer churn), NPS (net promoter score) or LTV (life time value), or what is the same, to meet the objective that the customer is more satisfied, spends more time with us, buys more products from us, and recommends us to his contacts.
And we can achieve this through the engagement of our sales reps, with processes and tools designed to train and motivate them … to comply with the maxim: satisfied employees generate satisfied customers.
At Becomeyoo, thanks to our integrative and digitizing vision, we can help you with our Yooperform solution to get closer to these objectives: sell more and better… and bring the practice closer to the theory.
https://becomeyoo.com/soluciones/dinamizacion-canales-venta/
#loyalty #omnichannel #management #training #motivation #incentives #sales